Baits'R'Us - Quality Frozen Sea Baits Terms and Conditions
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Terms and Conditions

To maintain freshness and top quality of baits all fish are vacuum packed and blast frozen.

Every effort is made to ensure your order arrives with you in great condition, all orders are packed into extremely efficient polystyrene boxes, packed out with fast fill foam and gel ice packs to ensure that they leave us in excellent condition.

Please note that the more solid products you order such as Squid the better the frozen state on arrival.

Delivery

Due to the nature of our products all orders will be dispatched on a next day delivery service (day of customers choice), orders will be securely packed in a polystyrene box with ice blocks too keep all baits in best possible condition.

Signature will be required on delivery (Unless requested otherwise) ie. Special instructions to leave in a secure place, however please bare in mind the longer you leave your parcel the more likely your baits are to start to defrost. Customer must take full responsibility.

If you have ask us to leave notes for the driver such as "leave in wheelie bin" you must take full reponsibility of your parcel, as we can not replace any parcels with such notes if it goes missing.

When paying remember to use box provided to inform us of the date you would like your order to be delivered, plus any other special instructions.

All orders will be sent on a next day delivery service with UK Mail. Delivery days between Tuesday - Friday (Saturday delivery at an extra charge of £12 on top of standard delivery cost) delivery hours between 8am-6pm.

AM Delivery Option - Please note that we can not be held responsible for a late delivery from our courier when selecting the AM option as it is not 100% guaranteed, we do not recommend using the service if you have to leave your house at 12pm.

Couriers cannot collect at the weekend so Monday deliveries are not an option.

Offers

'Spend over £60 for Free Delivery' Offer based on goods (EX.VAT).

'Spend over £25 for a free promotion item' Offer based on goods (EX.VAT).

Returns/Refunds

Any Customers not completely satisfied with their goods must keep their baits frozen and send back to us on a next day service to receive a full refund.

Refunds cannot be issued if your order arrives derosted. If your baits have started to defrost or are partially defrosted we as a company can not be held responsible.
It is at customers own risk when ordering frozen/live products online to be sent via courier.

Sell By Dates

Please ignor our baits sell by dates, this does not affect our baits quality if out of date, soley for the attention of anyone wishing to use for human consumption. Baits are sold for fishing purposes only.

 

Collections

Collections can be arranged.

Live Ragworm and Peelers are available to buy online but for live Sand Eels and live Hermit Crabs collections as a must.

Highlands of Scotland, Northern Ireland and Republic of Ireland Details

  • Parcels sent to the above locations are all sent on a Next Day (Nominated day) service although some times delivery could take up to two days.

  • For this reason we ask that all customers at these locations take full responsibility of their parcel.

  • We will pack these parcels with extra ice blocks and keep a track of there journey to you.

  • If you would like more information on delivery to these locations or would to know if we can send to your post code please feel free to call or email us.

 



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